Tenant Services

It’s great to have you living with us!
We’ve put together all the information you will need to make you feel right at home!

Defect Report

We want you to feel right at home.

Use the form to report all damage in your apartment to our technical department. We’ll deal with it as quickly as possible!

Defect Report

Emergency Phone Number

In potentially dangerous situations that cannot be left until the next working day, even if the tenant attempts to resolve it.

Emergency Phone Number


Do you want to submit your bank details or give us a direct-debit authorization for your rent payments? Have you changed your name, or do you want or need to leave us? You are welcome to use our templates to help you resolve your matter quickly and easily. We will process your requests as quickly as possible.


Advice for your home

Live intelligently! What are the best heating and ventilation methods? How do you save electricity and water? How do you keep your apartment secure while you’re on vacation? What should you do in thunderstorms? And what exactly is a mixer tap, and how does it work? Take a look at our living tips – here, you will find information, ideas and handy hints about living.

Key Contacts for Tenants

General Inquiries

Please call our service-hotline for all inquiries.

Tel.: +49 30 403 907 – 900
Fax: +49 30 403 907 – 901

E-mail: office@ado.immo


For apartment viewings and supplements to the rental agreement, you can also directly consult our renting department.

Tel.: +49 30 403 907 – 100
Fax: +49 30 403 907 – 901

E-mail: vermietung@ado.immo

Office hours:
Monday to Friday 8 am – 1 pm and 2 pm – 6 pm