Please call our service hotline to report any emergencies

+49 30 403 907 – 900

(available around the clock)


Please note that these telephone numbers are for emergency use only. Emergencies are potentially dangerous situations. These situations involve issues that must not remain unsolved until the next working day and are non-fixable by tenants.

They generally involve complete breakdowns of the electrical system in the apartment or house, pipe bursts, complete heating-system breakdowns in winter or emergency openings of house and apartment doors. Please use only the listed service hotline, otherwise you will have to bear the full costs as the tenant!