Advice for your home

Manage your home efficiently! What are the best heating and ventilation methods? How can you save electricity and water? How do you keep your apartment secure while you are on vacation? What should you do during a thunderstorm? What exactly is a mixer tap, and how does it work? Take a look at our tips – here, you will find information, ideas and handy hints about home management.

Emergencies

Please call our service hotline to report any emergencies via +49 30 403 907 – 900.

Basically, everybody knows what an emergency is and how to act accordingly. However, things tend to get quickly out of hand in most cases, people panic and forget some vital rules. Imagine you are in your apartment and see water dripping from the ceiling of your room. You might think that a water pipe has burst in the apartment above yours. Please talk to your neighbors first. Notify the facility manager or your local branch office via +49 30 403 907 – 900, if nobody opens the door.

This example is a classic case for an emergency situation that needs to be solved as quickly as possible to prevent further damage to the apartment. Other emergencies include: fires, explosions or floodings. Please provide your assistance and remember that you can prevent injuries and damage to your own and our property by alerting the fire department as quickly as possible.

If you are not sure whether an emergency situation is arising – for example, if you smell gas in your apartment – remember that preventing any damage is crucial, so please report those situations. However, minor failures, like dripping water faucets or damaged window insulations, are not considered emergencies. Those are defects that you should report to your local branch office.

Please note that you will need to bear the full costs, if you misuse the emergency hotline.

Termination of rent

Period of notice
The period of notice to terminate your rental agreement is three months (unless stated differently in your rental agreement). This regulation applies for all tenants. The letter of termination must be submitted in written form with original signatures until the third business day of a month. Correspondingly, the revocation of a termination must also be submitted in written form. Please note that a letter of termination must be signed by all main tenants! You can find a notice of termination template here.

Restoration of the original condition
Textile floor covering, wall and ceiling panels, structural modifications and other installations by the tenants have to be removed before moving out of the apartment. This also applies to any modifications that have been taken over from previous tenants.

New Tenants
In case you have terminated your rent and want to find a replacement yourself, the following documents have to be submitted by the prospective tenant to apply for the apartment:

  • A current SCHUFA report
  • Certificate of Rent Paid
  • Pay stubs of the previous 3 months
  • Copy of ID / Passport

Subletting

Please submit an application in written form, if you want to sublet your apartment. We will be gladly giving you permission, if your apartment has the necessary size and we see no founded reason to object. Please fill in and submit this form to apply for permission to sublet your apartment.

Keeping of pets

Please fill in and submit the form „Keeping of Pets“ before you start keeping a pet in your home, so we can review if your home is suitable for that animal. Based on your apartment complex, building entrance and breed of animal, we will make a case-by-case decision. Issued permissions may be revoked at any time, if we receive justified complaints.


The keeping of small animals like budgies, guinea pigs and hamsters does not require permission.

Complaints / Defect reports

Please submit complaints and defect reports only in written form.

If you have complaints about a neighbor who violates the house rules, please provide us with the exact date, time, manner of violation and signatures of other tenants living in the same building. You can find a protocol to report disturbances here.

You can access the form for defect reports here.

Allowances / Advance payments

How can your rental invoice result in an allowance, while the sum of your advance payment increases?
We calculate advance payments for each tenant according to the account of charges from the previous year. Therefore, temporary cost increases can result in higher advance payments, even if your current rental invoice results in an allowance.

Deposit

When and how will I receive my deposit reimbursment?
To lodge your deposit payment, we will open an interest-bearing savings account at a bank. The landlord is authorized to access this account to settle outstanding claims originating from the rental contract. This usually happens at the end of the rental contract.

The landlord is entitled to balance any outstanding claims originating from the improper return of a rental object or accrued rent payments with (parts of) the deposit. Therefore, a final inspection of the rental object will occur at the end of the rental contract in the presence of both parties.

Usually, it should be clear if there are any open claims originating from the rental contract six months after the end of the rental contract at the latest. If no open claims exist, the savings account will be canceled and the tenant will be paid out (including the accumulated interest). Normally, the reimbursement will occur after six months.

Maintenance tips

How to manage your apartment efficiently
The following tips should help you to treat your rental object in a careful manner. Observing these general tips will preserve your fixtures and furniture over a prolonged period of time.

Upon entering into your rental contract you have agreed to bear the costs of so called minor repairs yourself. Minor repairs are repairs that do not exceed an amount of EUR 120,00. This law ensures that landlords do not have to pay for repairs that result of the usage of a rental object. Please note that you could be charged with expenses regardless of the cause of damage. These expenses are limited annualy to 6% of the annual net rent (see rental agreement).

If you report damages your rental office will arrange repairs as soon as possible. You will be charged in accordance with the deductible agreed upon in your rental contract. The invoice will be send to you automatically after the repairs have been successfully carried out. In these cases, you will have no right to negotiate or compare prices.

As professional dillagence demands, we will only collaborate with companies that work for suitable market prices. Furthermore, all services ordered by your property management come with a warranty.

Handling your rental object with care will help keeping down your own costs.

1. Bathroom and kitchen

You should clean your mixer tap regularly and remove any dirt and limestone that might have accumulated. If your tap aerator (the nozzle of your mixer tap) is clogged up, it could be losing water pressure. To remove the nozzle you will need a wrench – do not use tongs, because you could easily damage the chrome coating of your mixer tap. Once you remove the tap aerator, you can take out the filter and rinse it with water. In case your filter is clogged up by limestone, you can use a cleaning agent and let it soak in. After a short period of time, you should be able to clean it out. Cleaning your faucets, shower hoses and shower heads with the appropriate cleaning tools will not only benefit the looks of your equipment, but will also ensure that they are in working condition much longer.

Sanitary objects

When cleaning your toilet and sink, you should make sure to clean the areas underneath and behind your sanitary objects. Oftentimes, those areas are not properly cleaned, even if the more visible parts are spotless. Especially water drains should be regularly cleaned with great care to prevent them from being blocked. If you realize that the water can not properly run of in your drain, you should act immediately to avoid damage to your rental objects. You can buy drain cleaners and filters at hardware stores and supermarkets.

Gas and electric stoves

Kitchen furnishings require special attention and should be treated particularly carefully if they are part of your rental agreement. For hygienic purposes, you should clean each part directly after using it. When preparing your food in an elcectric stove, you should use aluminum foil to make it easier for yourself to clean the grates afterwards.

Ventilation

Some bathrooms (especially windowless rooms) have a separate electrical ventilation system. You should clean the filters of those ventilation systems regularly (every three months) with normal soapy water to prevent damage to the rental objects.

2. Windows and Doors

You should clean your window panes and window frames regularly.Drilling into your windows, door frames and door leaves (especially those made of synthetic material) is not permitted as well as installing additional name plates to the door panel. To clean window frames made of synthetic material you should use standard cleaning agents. In any case, you should refrain from using acidic cleaning products to prevent damage to your window frames. You should also clean the outer window ledge. Most windows have small slits to let rain water properly run off. You should clean those slits to ensure that they do not get clogged up.After wet cleaning your windows, you should be using a leather rag to finish the cleaning process.

3. Floors, walls and balconies

Whatever type of floor you have in your apartment, carpet, floorboards, laminate or tiles, you should not use solvent based cleaning agents. Laminate floors should only be cleaned damp, never wet. It is not permitted to install private objects to facades and balconies. Rain water and melt water must not be blocked up by floor coverings on balconies and terraces and clogged up drains. You are not permitted to install satalite dishes.

4. Proper Ventilation

Ideally, you should ventilate all rooms of your apartment four times a day. Preferably, you should open all windows simultaneously (cross ventilation, air passage) for five to ten minutes, so the air can flow freely. This period of time should be sufficient to exchange the relatively humid interior air with colder, but dry exterior air. This also applies during cold or rainy weather. The higher the difference between the exterior and interior temperature, the more important is proper ventilation. You should not ventilate your rooms for longer periods than ten minutes at a time to prevent the walls from cooling out. Premanent ventilation by tilted windows should be avoided, because this cools out your walls and uses up more energy than repetitive shock ventilation. Always close the thermostatic valves on your heaters while ventilating your rooms. Otherwise, the temperature sensors detect the cold air and try to overcompensate by increasing the heating output. You should never turn off your heaters completely, especially in seldomly used rooms and bedrooms. Furthermore, you should never exclusively use the heat of other rooms to heat up your bedroom.

When you are cooking or showering / bathing, you should close all doors and ventilate immediately to prevent steam from spreading to other rooms. In windowless bathrooms you should leave the ventilation units on and keep all doors closed, until all tiles are dry again.

Do not place your furniture directly to walls, especially external walls, but leave a gap of at least 5 cm, so the air can circulate. Cupboards should be placed on pedestals that are at least 5 cm high. This not only applies for apartments but also for basement rooms, even if they are heated. Moreover, you should always make sure that your curtains do not stop the air cirulation, so do not hang them in front of heating units or all the way to the floor.

Your walls should not be covered by steam-impervious materials like vinyl, metal, washable wallpapers or plastic films. The same applies for coating, especially wash and scrub resistant dispersions and latex or synthetic paint. The facade of your building, as well as the apartment walls, have been painted with highly vapor-permeable mineral paints.Please remember to use only those paints and coatings that are also vapor-permeable.

Properly heating your apartment is of vital importance to ensure that moisture can be absorbed by the air. Air that is at 0 °C can only absorb 5 gramm of Water per m³, wheras air at 20 °C can absorb 17,5 gramm per m³. To measure the saturation level of your air, you can use a hygrometer. The humidity in your apartment should between 40% and 60%.

Tenants have to bear all costs of repairments for all damages to the rental object that demonstrably derive from improper ventilation.